Commercial Customer Support with Hungarian

We, at Schneider Electric, believe access to energy is a basic human right. We want everyone on our planet to be provided with safe, reliable, efficient, and sustainable energy. We are committed to innovate solutions that address the energy paradox: balancing our planet’s carbon footprint and the indisputable right of everyone to quality energy. Our technologies ensure Life is On everywhere, for everyone and at every moment. Our ingenious solutions enable lives to be more connected, sustainable, efficient, reliable, and safe. Truly global specialist in Energy Management, Automation and Data Centers. We, Schneider Electric have a unique local presence through our 140 000 employees worldwide.

Now, we have a job opportunity for a Commercial Customer Support with Hungarian in our team. In this role, you will act as an entry point of contact and provide support to all customers in the assigned country: greetings, Log Interaction, Identification of Customer. This will involve first call resolution for the majority of customer queries and ensuring complex cases are escalated to and followed up by the correct point of contact within Schneider Electric. Queries will include but are not limited to the following:

• Post-sales – product return (RMA) and escalation of more technical queries; order management, invoice, deliveries,
• Pre-sales – Price and availability, giving a catalog reference, order entry, quotations,  opportunity identification,  e-commerce,  knowledge management
• Follow up on Leads generated from marketing activities.

Improve Customer Satisfaction by providing a high quality professional Primary Support to customers. Establish a strong and professional relationship with assigned accounts and contacts while assisting the relevant sales team to increase revenue and market share.

Identify new business opportunities, define and quote products from customers’ requests, coordinating with relevant Quotation, Sales, or Marketing contact for special prices. Communicate to relevant salespeople.

What will you do:

• Provide first level general support pre-sales and post-sales, telephone, mail and electronic to SE customers and partners or assure a proper escalation to the first level technical support: price & availability, product selection, product substitution, answer questions on catalog or on-line application, support on on-line self-service tools;
• Responsible for answering incoming telephone calls, e-mails, web-based tickets and prioritizing customer’s support needs;
• Order Management: enter, change, manage requests related to orders in cooperation with country representatives;
• Provide support to the customers for commercial and logistic returns product;
• Provide support to the customers for solving the logistic and commercial complaints;
• Proactive information communication;
• Complete documentation and follow up on all commitments and customer details;
• Actively create/modify the knowledge database;
• Collaborate with Marketing on new product launches
• Ongoing proactive research and learning about new products, technologies, and applications;
• Participate in the interaction center’s continuous improvement process;
• Liaise between customers, After-Sales, and Marketing regarding Product Quality Returns.
• Acts as back-up for the colleagues who offer customer service support in the same language when they are not in the office and/or for the colleagues who offer support in a different foreign language in English when they are not in the office
• orders, following up opportunities and accounts in order to maintain a high level of customer satisfaction.

Experience and skills we are looking for:

• Education: Associate’s Degree requested, Bachelor’s Degree preferred;
• Minimum 2 years of relevant experience;
• Fluent in English and Hungarian;
• Previous experience in customer support or sales is desirable;
• Working electrical knowledge an advantage.
• Ability to multi-task (logging queries while speaking with customers);
• PC skills (Microsoft, Windows, ERPs);
• Basic aptitude for learning technical concepts essential;
• Excellent interpersonal, communications and time management skills;
• Ability to work on own initiative, but also as part of a team;
• Strong verbal and written communication skills are required;
• Flexible and have the ability to learn quickly;
• Previous CRM experience an advantage.