Consumer Relations Representative

Enthusiastic, problem-solver, friendly and professional? We’re looking for dedicated Consumer Relations Representatives to be part of our Resident Screening team.

Since, our department has been focused on providing our clients with complex background check data regarding potential residents, thus ensuring our clients get the right people in the right properties.

Let’s talk income. The average net income (base salary plus incentive) for this role starts at RON and can go up to RON, based on your level of experience and the complexity of the calls that you will handle.

Desired skills and experience:

• Excellent written and verbal communication skills;
• Professional phone skills;
• High attention to detail and strong organizational skills;
• Proficiency in Microsoft Office and Outlook;
• Ability to navigate multiple screens to find the desired information;
• Availability to work afternoon/night shifts;

It is considered a plus:

• Knowledge of Spanish language;
• Customer service experience;
• Experience with the American culture.

Job description

Our department is committed to helping prospective tenants find out more information regarding the result of their screening and guiding them through the dispute process, in case there are any inaccuracies on their tenant screening reports.

Responsibilities:

• Deliver a highly professional customer service experience;
• Maintain a high degree of professionalism, availability, dependability, and flexibility;
• Handle calls and emails in an efficient manner;
• Guide consumers through the resident screening dispute process, beginning with verifying the caller’s identity, then explaining the necessary steps in order to resolve their dispute;
• Provide detailed recount of consumer communications and follow up of all inquiries via Yardi’s CRM system;
• Understand and comply with the company’s resident screening practices, safeguards, policies and legal compliance regulations;
• Escalate unresolved concerns to the Dispute Processing Team and Management.

Benefits:

Highly competitive salary
Up to $ educational reimbursement plan/calendar year
Modern technology, work methods and tools
Possibility to participate in various training programs and conferences (remote or on-site)
Comprehensive private medical and life insurance plan
Commuting and parking benefits
15 RON/day meal tickets and fresh fruits, snacks and coffee in the office
Discount plans for fitness centers, restaurants and various other service providers
Open air terraces, game rooms
Access to company vacation condos in the
Regular themed parties & team building activities

Company details

Company details

At Yardi Romania, we build products that make life easier for millions of people, helping them find their dream homes, sell or administer their properties, manage tenant relationships, and make savvy investments.

We’re part of Yardi Systems, Inc., an American company founded in 1984 that has become the leading provider of software solutions for the real estate industry, employing over 6000 people worldwide. Our development center in Cluj-Napoca is the third largest Yardi office in the world, counting over 1100 employees, working in diverse areas, from software development to data research and analysis, marketing and consulting.

Our success belongs to our employees, who make Yardi Romania an amazing place to work and grow