Contact Center Associate with German/French

IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain.

Established in, with 100% focused on the Travel industry, we have more than 70 marquee customers globally. IGT employs more than 11‚000 travel experts globally with 100% focus on travel domain, providing services to Airlines, Travel Management Companies, Online Travel Agencies, Travel Technology Companies, Hotels, Railways, Airports, Cruises, Car Rental and Logistics.

IGT serves 4 in top 5 Airlines, 4 out of Top 5 Travel Companies and 4 out of Top 5 Hospitality companies.

We provide digital contact center services, travel technology and innovative digital services and solutions for 100+ travel processes including Reservations and Sales, Customer Service, IROPS Management, Baggage Helpdesk, Crew Helpdesk, Chatbots, Robotic Process Automation, Travel Analytics and Social Media Services.

Contact Center Associate – with German / French 

Work From Home

Key Responsibilities:

• Deliver exemplary customer service via phone calls / email / social media
• As part of the Contact Center team, manage phone calls /email / social media messaging from world leading hotel group’ customers and handle queries about new reservations, changes to existing bookings and other aspects of hotels, services, baggage queries

Your Profile:

• Excellent speaking and writing skills in French or German  (C1 level) and English – fluency in speaking and writing correctly and at ease - mandatory
• Previous work experience in an international hotels environment is a valuable advantage, but not mandatory
• Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage
• Graduate in any discipline / Under graduates
• Willingness to search for required information from customer with a strong focus on solving clients requests
• Proficient in Microsoft Office, Outlook, Social Media
• Willing to work in a contact center environment with rotational shifts

We Offer:

Competitive salary package

Thorough training enabling all team to perform effectively

Career growth opportunities within an international developing team