Contact Center Section Manager

Come and join the passionate KRUK team and we will grow together, with passion and determination!

The KRUK Group is the leader of receivables management market in Central Europe. Since, the Group has implemented successfully its unique pro-agreement business model on the Romanian market.
The Group is operating in several countries from Central Europe: Poland, Romania, Czech, Slovakia, Germany, Luxemburg, Malta, Italy and Spain. The company offers development opportunities, safety, support and stability. KRUK Romania has a young and professional team, while the average age of employees of 31 years make a pleasant and quiet working environment. Some of Group values that help us guide our activity are: cooperation, team spirit and partnership.

In the center of each project and activity that we develop, we have our clients and we endeavor every day to find new viable solutions which can help them to solve their temporary financial problems!

 Contact Center Section Manager

Workplace: Bucuresti / Targoviste

Responsibilities

• Designs and monitors the implementation of Contact Center yearly STRATEGY, based on following categories: Client, Finance, Quality & Effectiveness, Employees and Security;
• Ensures realization of the RECOVERED AMOUNTS assumed at Contact Center level, taking all necessary measures to increase the CONVERSION to success;
• Supervises and optimizes COSTS for assigned cost centers, to ensure efficiency from budget perspective, aligned with company’s strategy;
• Manages RESOURCES in the most optimal way, to maintain the performance of the team;
• Continuous improvement of processes (automatization), with focus on ON-LINE solutions;
• DEVELOPS own team through concret actions, constantly improving the performance and skills of each member;
• Closely cooperates with other departments, following COMPANY’S VALUES.

What are we looking for:

• Proven experience in setting and reaching operational objectives;
• Financial know-how (budgeting, costs, targeting, etc);
• Experience in coordinating teams / managers of teams (including remote management);
• Understanding and optimization of specific KPI’s for a Call Center;
• Strong Analytical skills;
• Hands-on attitude, flexible and adaptable;
• English language (advanced level - both writing and speaking).

Benefits:

• Internal and external development opportunities;
• International exposure within the KRUK Group (projects);
• Private medical insurance;
• Additional days off;
• Work from home;
• Flexible monthly benefits through an online platform.