Content reviewer with French

Perfect Candidate:

• Advanced level of English and French (both written and verbal);
• Preferably 6 months of experience in Outsourcing/Shared Service Center environment;
• 1-2 years of experience within Risk, Fraud prevention or Trust Operations would be a plus;
• Excellent interpersonal and communication skills to help our community in a tactful and diplomatic manner;
• Ability to balance fraud prevention alongside a positive customer experience;
• Excellent problem solving, critical thinking, analytical, ability to organize and work independently with rapidly changing priorities;
• Solution and outcome-oriented;
• Strong investigative ability, internet research, organizational, and analytical skills;
• Desire to work in a fast-paced and rapidly changing environment, ability to multitask, learn and adapt to new technologies;
• Detail-oriented: you do your due diligence when completing an investigation.

Main Activities

• Educate users on how to maintain security and safety while using customers platform responsibly;
• Maintain Subject Matter Expertise of either Account and Content Integrity, Payment Fraud or User Knowledge operations to successfully complete core work and escalations;
• Develop and maintain a comprehensive understanding of the purpose of Trust Operations; Investigate complex situations and potential fraud surfaced in high volume queues;
• Demonstrate the ability to comprehensively document investigations;
• Understand our risk systems and investigate account patterns through data analysis;
• Work with operational leadership to support cross-functional groups to develop and enhance internal policies and tools such as increasing automation, updating policies, and fixing product loopholes, etc;
• Identify market trends and product vulnerabilities. Create data-backed recommendations to respond to trends and to reduce vulnerabilities;
• Maintain high levels of confidentiality while performing investigations;

Other Information

• Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment;
• Great career opportunity with a leading international outsourcing company;
• Opportunity of professional and personal development in a multinational working environment through a variety of training programs (hard/soft skills);
• Attractive compensation package with full access to a variety of benefits available through an online platform; the package can be customized on a monthly basis depending on each employees’ needs;
• Relocation package;