Continuous Improvements Quality Specialist

Job Purpose

 The role will require: 

The role will require leading the process improvement projects, implementing and sustaining Best Practices framework across a Global leading Banking-Software Company’s Shared Service Centers in Romania;, India and Greece

 Responsibilities and Accountabilities: 

• Work closely with the SSC Team Managers/leads to understand the end-to-end internal stakeholders needs and convert them into project opportunities;

• Leading or participating to different projects, as defined by the Senior management, resulting in process improvements and/or improved efficiency
• Provide data and insights for regular reviews with the internal customer & the other stakeholders
• Sustain KPI structure across Procure2Pay, Contact2Cash, Record2Report . Coordinating and reviewing KPI dashboards for management review

• Provide training , coordinate and supervise the daily activities of the Quality Analyst and ensure all the deliverables are met timely and accurately

• Plan recurring meetings with the Quality Analyst to ensure effective monitoring of operational tasks/deliverables, priorities and projects

• Plan recurring individual meetings with the Quality Analyst to ensure support, coaching and professional growth  

• Lead Process workshops, document process gaps and bring in effective controls
• Perform other tasks related with SSC deliverables, as may be required

Certifications:

• Strong knowledge of quality methodologies
• Lean Certified, Six Sigma Certified /Trained – nice to have

Skills and Qualifications :

• 5 years + experience of working in a QA or Process Improvement role;
• Bachelor degree
• Proficient in English
• Team-player with high ethical standards
• Strong knowledge of quality methodologies
• High proficiency in MS Excel & PowerPoint
• Excellent analytic skills and very detail-oriented person
• Very good communication & presentation skills
• Influencing skills
• People management skills
• Detailed and Solution-oriented person
• Creative and resourceful ;

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