Credit & Collection Specialist with English

Description:

• Maintains regular contact with the customers via the communication means available (telephone, e-mail, fax, mail) to fulfill all collection activities
• Prepares reports/ paperwork for external collection agencies
• Prepares insolvencies, bankruptcies , administration paperwork
• Manages the write off process
• Performs final review /calls for all accounts proposed to be written off, provides feedback to Credit Teams
• Administrators/Credit-Controllers based on performed quality checks and develops monthly reports on identified patterns
• Identifies training needs and process improvement areas, trains, and monitors Credit Controllers and Administrators
• Handles disputed accounts and negotiates to bring payment into line with terms
• Agrees, monitors installment plans proposed by Credit Administrators/Credit Controllers/ External Agencies
• Deals with all failed payments (bounced cheques, failed Direct Debit etc)/ Chases, Monitors,
• Negotiates with customers, passes accounts to external collection agency / solicitor firm when process completed
• Consults with collection agency / solicitor firm when cases can/cannot be passed based on legal grounds/cost effectiveness
• Undertakes complex reconciliations, and compiles documentation for legal action
• Takes risk assessment decisions (identity validation, credit limit review) for the assigned customers – tier 3,4
• Identifies and prevents fraud attempts

Requirements:

• Excellent English language skills both written and spoken
• Excellent negotiation and persuasion skills
• Customer oriented mindset and good interpersonal skills
• AS400 and SAP knowledge would be advantage
• Good analytic and reporting skills
• Good practical knowledge of MS Office tools
• Capacity to work under pressure
• Ability to handle confidential information