Credit & Collections Specialist with Spanish

DUTIES AND RESPONSIBILITIES:
- Responsible for collection of receivables using established collection procedures on a portfolio of customer accounts. 
- Maintain a smooth functioning of credit portfolio - supplying responsive, process-effective services to internal and external customers. 
- Responsible for ensuring Customers Financial Services metrics are achieved 
- Establish and maintain contact with customers concerning past due amounts, payment trends, and other matters related to past due receivables to improve company cash flow. 
- Visit, if required, or Contact customers on past due items and perform resolution of disputed invoices. 
- Interfaces with a variety of functional areas at various business sites related to customer disputes, invoice copies, proof of deliveries, contract/PO issues, etc. 
- Conduct business in a manner that promotes both internal and external customer satisfaction. 
- Conduct periodic A/R reviews with the sales and finance organizations 
- Understand existing policies and procedures (process maps) to ensure compliance for each business unit. 
- Review delinquent accounts on a regular basis to determine root causes. 
- Propose customer credit limits and payment terms

REQUIREMENTS:
- Bachelor Degree, preferably in Economics;
- Minimum 2 years of credit and collections experience;
- Intermediate knowledge of collections and payments process
- Fluency and ability to work in English and Spanish;
- Ability to work in another foreign language is considered as a plus;
- Availability to travel is a must
- SAP experience is a plus
- Goal oriented, motivated self-starter, with excellent organizational and analytical skills & the ability to handle multiple tasks.
- Strong PC skills including Excel and experience with other Microsoft Office products: Word, PowerPoint, Outlook, etc.
- Strong problem solving, interpersonal skills