Credit Control Specialist with German/ French

JOB REQUIREMENTS AND RESPONSIBILITIES

• Demonstrable track record as a high achiever in international collections and debt reduction programs, providing evidence of outstanding negotiation and influencing skills and meeting KPI’s
• Proactively provides solutions in managing high risk accounts and tactical solutions for turning around slow paying customers
• Knowledge and understanding of commercial contracts in relation to Retention of Title, termination, collections and interest clauses
• Understanding of international legal recovery processes
• Experience in working with Debt collection agencies, a deep understanding of their process and how to manage SLA’s
• Provide guidance on when to suspend service call outs and stop music service
• Experience in credit risk assessment, authority to agree credit limits, knowledge of balance sheet and P&L analysis
• Role model for updating and the use of the credit management system
• Nurture and extend strong working relationships across Mood. To provide a high customer service working with Mood entities (client) and customers
• Expertise in the management of customer queries, active registering, investigation and resolution of customers disputes on invoices
• Actively participates in AR calls by providing deep insight into customer account activity, their processes and how to escalate matters within the customer organisation
• Contacting customers to apply cash correctly to customer accounts
• Undertake full reconciliation of customer accounts

SKILLS, EXPERIENCE & ATTRIBUTES

• Fluent oral and written in German language. Essential
• Must be able to speak English proficiently as a second language. Essential

• 1-2 years experience in Credit & Collections. Essential
• Intermediate to Advanced MS Word & Excel skills. Essential
• University degree in finance, economics or commercial studies. Preferable
• High proficiency of ERP systems such as Oracle. Preferable

Personal attributes: Motivated by success, invests in learning, career oriented, aspires for excellence, openly shares ideas, creative problem solver, and outstanding communicator.