Credit Control Supervisor EU - 1 year contract

Job Specific Duties and Responsibilities

·         Review collectors A/R reports monthly to ensure the Collections Process is being utilized

·         Supervise, motivate & support team to ensure departmental expectations are met

·         Assist in lowering the overall past due balances and over 90

·         Review weekly, monthly collector metrics and discuss with credit controller

·         Provide daily status of account touches and promise to pay to credit controller

·           Assist irate clients (escalated calls)

·         Manage various approvals for cancellations and credits

·         Communicates with internal & external clients

·         Performance management – annual reviews and quarterly assessments

·         Manage aging and reporting distribution

·         Coach and develop employees by conducting one on one’s

·         Identify poorly executed final demand templates and coach users

·         Support collectors with escalated issues that need support from the field organization

·         Work directly with the department manager to recruit and hire staff

·         Responsible for discipline of staff

·         Work with management to continually develop better or more efficient methods of operation

·         Manage collection supervisor escalation email per schedule

Position Requirements

·         Bachelor’s Degree with 2-3 years of collections experience or equivalent. Accounting background preferred.

·         minimum 1 year in a management role

·         Knowledge of accounting principles, practices and procedures

·         Be of analytical mindset

·         Ability to strategize with other leadership to improve status of aging

·         Experience in influencing, developing and motivating people, and the ability to communicate effectively cross-functionally.

·         Strong knowledge and experience in the best practices associated with an effective and efficient process of accounts receivable.

·         Must be detail-oriented and have strong communication, organizational analytical skills

·         Working knowledge of Microsoft Office products Erp’s

Mood Media expectations for Credit Control Supervisor

 ·        Fluent in English and easy to understand.

·         Ability to multi-task and think critically.

·         Ability to problem solve a client dispute with client without passing to a Superior.

·         Strong negotiation skills.

·         Strong Decision making skills.

·         Use research skills to find additional client contact information.

·         Must be able to manage their time appropriately and re-prioritize when focus changes.

·         Obtain payment from client in the form of credit card, bank transfer, check or promise to pay.

·         Performance is driven by portfolio reduction.