Credit Controller (with French)

Responsibilities:

• Expedite timely payment via phone, e-mail or collection letters, while meeting required daily quotas
• Must be able to produce a minimum of outbound calls of 40 per day
• Ability to problem solve and troubleshoot through client issues
• Strong decision making skills
• Must enter detailed notes into our ERP system
• Respond to client inquiries regarding past due accounts, research and or provide account information to the client as necessary
• Maintain an account base through telephone contact or written correspondence
• Provide invoice copies and or statements to clients
• Perform reconciliation of misapplied payments to client
• Maintain accounts receivable past due balances at or below an acceptable level deemed by the Administration Manager
• Communicate internally with various departments to answer questions or discrepancies that clients may have
• Must be able to speak to account on your ageing to the Credit Control Supervisor
• Resolve customer disputes, negotiate repayment plans and perform detailed account reconciliations
• Refer delinquent accounts to third-party collections
• Other duties as required by management

Requirements:

• Minimum of 2 - 5 years' experience in commercial collections
• Fluent French speaking skills
• Advanced in English and easy to understand
• Ability to communicate quickly back and forth with clients
• Outstanding verbal and written communication skills
• Organisational skills and the ability to prioritise and multi-task required
• Strong ability to effectively collect, while maintaining good customer relationships necessary with current customers
• Ability to effectively manage time and handle high volume
• Excellent computer skills including the ability to learn new computer software quickly
• Intermediate level of Excel
• Must be detail oriented and have strong analytical skills
• High school diploma or equivalent is required
• Ability to multi-task and think critically
• Ability to disprove dispute with client without passing to a Superior
• Strong negotiation skills