CRM Admin

Hello!

Are you looking for a change in your carrier? Would you like to be part of an application admin’s team that is transforming from a traditional way of working towards Platform Ops and DevOps industry practices?  All this happening inside a TOP EMPLOYER company.

Join us at Orange!

We’ll recruit you from the safety of your home and we’ll prepare you for the challenges of this time - your activity will be carried out remotely, during the whole period of the pandemic, and then you will work at the dedicated Orange headquarter.  

As a CRM Application Administrator, you will be proud to deliver a great customer experience to more than 10 million people – all by operating, maintaining and developing our applications and tools ecosystem.

What you will be doing:

• Operate, maintain and even develop complex information systems
• Ensure second level support for applications, triaging issues, and disseminating them to the platform operator, platform developer, or application developer as required
• Ensure systems availability and performance by measuring, testing, and exploring them; whatever is found to cause the most trouble is where work is prioritized for improvement;

• • Ensure timely and accurate resolution of the incidents;

• Perform troubleshoot and analysis for finding the root cause of issues; implement the fix.
• Define, monitor, and ensure specific KPI both technical (. latency) and process-related (. time to ack a ticket) inside the team
• Define, monitor and maintain in the agreed values the “error budget” parameter (amount of downtime or lowered performance)
• Perform On-call activity
• Manage and improve the Continuous Deployment/Continuous Integration pipelines/process for applications:
• Manage lifecycle and release management processes for all apps
• Responsible for the continuous delivery process to build, deploy, and promote applications
• Ensure apps have automated functional tests that are used by the continuous delivery process to determine successful deployment and operation of applications
• Ensure monitoring of applications is configured and have rules/alerts for routine and exceptional application conditions

• Involvement in transversal projects and activities for:
• Requirements definition
• Technical solution definition
• Acceptance strategy
• Operational testing
• Implementation of automation/monitoring mechanisms

What you need:

• IT-related background (Bachelor’s degree or higher).
• At least 3 years of experience in the application administration area, with a proven understanding of applications at a functional and technical level
• Operating systems: Linux (command line and shell scripting, debug and troubleshooting processes, package installations, mounts, LVM, task automation)
• Relevant knowledge of:
• Redis, Kafka, Heka, Grafana, Prometheus, Rundeck
• ELK Stack: Logstash, ElasticSearch, Filebeat, Kibana etc.
• Monitoring tools: CheckMK, Nagios, Zabbix etc.
• WebServices: API REST, SOAP, WSDL endpoints
• Repositories: Nexus, Artifactory, Git
• Databases: Oracle, PostgreSQL, MySQL (operating, not administration)          
• Networking knowledge (TCP/IP, DNS, Routing, etc.)
• Traffic load balancers: F5 BigIP or other traffic management solution

• Ability to diagnose application issues (reviewing applications logs, reviewing server stats, etc.)

• Relevant experience with Disaster Recovery and Business Continuity procedures and processes
• English and Romanian verbal and written skills
• Represents a plus if you have experience with:
• Container management: Rancher, Kubernetes

What’s in it for you, should you choose to work for Orange?

• Contract type: Full Time
• Performance Bonuses – Biannually, based on your results & the company;
• Other Bonuses – for Excellence in Innovation & Profit-sharing plan;
• Loyalty Bonuses, if you extend your stay;
• Electronic Meal Tickets - as you imagine;
• Medical & Life insurance for you / facilities for your family, too;
• Work from Home & Flexible Working Hours;
• Short Friday & Hello HUB - a different kind of office, should you need a change of scenery;
• Professional GSM subscription;
• Personal GSM subscription, also [because we believe in communication!];
• Special grants on Smartphones & devices;
• Discounts & installments for Orange products & services;
• Orange Learning, Remote Learning, Trainings & Career plan to mentor;
• Wellbeing Program – we support your Zen;
• Flexible benefits [like special discounts on Gym subscriptions, Tickets for your infant’s nursery, Pension Package or other things you might be interested in];
• In case of travel: daily allowance, transport and accommodation.
• & more!

Apply and let’s have a remote talk – we care for our candidates; all the interview stages are online!

Love,

ORANGE – a digital company