CRM Support Specialist

How would you like to work in IT, toying with cutting edge technologies and enjoying your life? At Orange Services, it’s possible!

As one of the largest IT Hub within Orange Group, we are working internationally for both Orange corporate functions and country operations. Through a unique combination of know-how and expertise, our teams provide a broad range of IT & Business Solutions. 

We’ll recruit you from the safety of your home and we’ll prepare you for the challenges of this period – for the time being, our activity is carried out remotely.

Come closer to #LifeAtOrange!

What we’re looking for

We seek people who:

• Are enthusiastic and enjoy challenges
• Are customer oriented and try to deliver the best results, being able to listen and meet the expectations of our customers
• Are self-motivated and always desire to learn and improve
• Like working in a team environment, supporting others opinions and ideas
• Have good communication skills
• Show flexibility in relation to other people
• Sustain innovation and optimization and are always trying to find new  solutions for problems
• Have very strong problem-solving skills, attention to detail and commitment to quality
• Are able to work in a (sometimes) stressful environment and are able to respect deadlines and track the issues until they are resolved
• Want to have fun and create new experiences with a great team

What you’ll be doing

• Provides a single point of contact for internal clients regarding IT applications operation
• Takes ownership of the internal customer request
• Performs first level support
  • incidents/customer complaints recording/classification/prioritization
  • issues escalation/follow-up
  • update the customer on progress
• Ensure timely and accurate resolution of the incidents
• Troubleshooting and analysis for finding the root cause of issues
• Scripts development for the automation of recurrent processes
• On call support

What you need to know/have

• This position requires at least 2 years of experience in first level support area, preferably for telecom applications
• Technical university background is also desirable – IT, Telecom, Electronics, Cybernetics
• English advanced verbal and written skills
• Basic knowledge of Linux systems – command line and shell scripting
• Experience in database systems: Oracle, PostgreSQL, MySQL, SQL Server – procedures, packages, functions, scripts

Represents a plus if you have experience with:

• Programming languages: C/C++, Java, Perl, Python etc
• Networking basic knowledge (TCP/IP, DNS, Routing etc.)

In case you do not have the necessary experience or you haven’t had the opportunity to learn and develop the required skills, but you are willing to learn and you are permanently concerned to do more, come and meet us. Show us your motivation and your desire to learn and to develop yourself in a challenging environment. Here we encourage free expression, and we can provide you all necessary means to implement improving ideas and innovation. We recognize performance and we engage to provide regular feedback.

We can offer you the possibility to grow inside a team with qualified members and we will constantly expose you to new experiences from which you can learn. We offer you a variety of online and in-class courses which can help you improve your technical skills and also your soft skills. We support initiatives and work at finding ways to connect and integrate private and professional life.

What’s in it for you

• Performance Bonuses – based on your results & the company’s;
• Loyalty Bonuses, if you extend your stay;
• Electronic Meal Tickets - as you imagine;
• Medical & Life insurance for you - facilities for your family, too;
• #WFH & Flexible hour;
• Professional GSM subscription;
• Personal GSM subscription, also [because we believe in communication!];
• Special grants on Smartphones & devices; discounts for Orange products & services;
• Development Platforms - Orange Learning, Trainings, Career Counselling, Coaching & Career plan mentoring;
• Wellbeing Programs – we support your Zen & more!

Orange Services is about bringing together people and technology. We make IT happen!

Come & work for a #TopEmployer company. You could be part of an organization where great colleagues and team spirit support your professional development.

Apply and let’s have a remote-talk.

At Orange, you can.