Customer & Supplier Quality Assurance Engineer

CUSTOMER & SUPPLIER QUALITY ASSURANCE ENGINEER 

The position reports hierarchically to the Everel Romania Quality Manager and functionally to Everel Group Quality Director

Place of work: Everel Romania, Lipova (Arad)

Main responsibilities:

A. CUSTOMER QUALITY ASSURANCE

• Interface with the customer, able to explain which are our capacities, transmit to the Plant the customer requirements
• Assure that production is informed about the Q status, customer satisfaction in real time
• Assure quality of the product, change management of the product
• Inform customer about the status of implemented actions regarding quality issues.
• Analyze and develop actions plans for Customer Returns, Non-quality (sorting activities)
• Updating of quality tracking charts: Customer returns, Q Wall's, scrap cost related to complaints
• Has the authority to stop production lines, in every situation when there are reflected safety risk, quality risk related to the operator or to non-compliance of the products
• Represents the customer in Everel Romania Site regarding quality issues, communications / escalations
• Participate on internal and external audits (customer, ISO)
• Coordinates the validation and approval of new or modified processes
• Train existing employees and get new employees familiar on quality aspects
• Get involved in the selection of suppliers for new projects
• Prepares Quality specific documents for changes in mass production or transfer of different variants or new products;
• Check effectiveness of corrective actions, related to customer complaints
• Use of statistic tools.

 B. Supplier Quality Assurance

•   Evaluate suppliers capacity in respect of Quality during selection / sourcing process
•    Participate and support suppliers’ development process
•    Plan and realizes suppliers’ audits
•    Define boundary samples together with suppliers
•    Prepare and realizes incoming inspection documents
•    Inform suppliers regarding quality issues of received component, realizes and track complaints to suppliers
•    Record and report additional costs arise due to issues of received components
•    Realizes collection and monitoring of Non-Quality Expenses (scrap, sorting hours, etc)
•    Decide and monitor sorting and repair activities
•    Evaluate records and introduce corrective measures in case of deviations or tendencies to deviations
•    Manage all incoming inspection activities
•    Check effectiveness of corrective actions, related to supplier complains
•    Will know and apply in its field related legislation in force (SSL, ES, and so on).
•    Comply with IR (Internal Rules), CLA (Collective Labor Agreement), Individual labor contract and its annexes.

Personal and Professional:

• Degree in Technical Science, specialized technical courses
• Require specific experience in the same position/field (at least 3 years)
• Ability to respond effectively to the most sensitive inquiries and complaints. Effective and persuasive presentation skills on controversial or complex topics.
• Good knowledge of English is necessary and good knowledge of Italian will be an advantage;
• Good knowledge of MS Office, Excel, familiar with SAP;
• Solving problem orientation, autonomy, efficiency, diplomacy, honesty, ability to work to targets, resistance to work under stress, team player, meticulous and constant work, complete the profile;
• Grade and salary will be commensurate with ability.