Customer Care Agent with Spanish

At Huawei we are looking for people who share our vision: to enrich life through communication. Providing technical support to customers across Europe, we are offering a challenging position, the opportunity to grow and expend your technical knowledge through daily interaction with R&D engineers located in Romania and having access to products in a laboratory environment.

What you will be working on:

• Provides customer`s support in English and Spanish;
•  You will receive customer requests by email/ web / phone, but mostly by email and web;
• Using our internal procedures, you will create the ticket and dispatch it to the engineers;
• In case of critical request you will follow a special procedure and you need to ensure that case is raised and handled within SLA time;
• You will be the interface between the customers, engineers and third parties and you will communicate clearly and effectively with participants;
• Perform surveys;
• You will follow up the upgrades performed in the customer`s network;
• You will frequently perform internal audits.

All you have to bring with you is:

• High school diploma or equivalent;
• Knowledge of Spanish and English language written and verbal;
• Proficient with Microsoft Office computer applications, specifically Excel.
•  Much appreciated: minimum one-year Call Center experience;
• Ability to work with confidential information;
• Willingness to work overtime when needed;
• Self-motivated and able to work as part of a team.

The rest is on us:

• Motivational salary package and annual performance bonus;
• Flexible work schedule;
• Paid 4 hours leave per month;
• Private Medical Insurance discounts;
• Opportunity to work on shifts;
• Opportunity to get certifications on Huawei products;
• Internal training platforms;
• Gym discounts;
• Bookster;
• Weekly fruit day;
• Life time learning environment and tools.