Customer Care Associate with German

Requirements:

• 0-6 years of Contact Center experience
• Advanced level of German and English
• Good written and verbal skills
• Quick learner, patient, customer centric and pay attention to details
• Excellent data entry, typing skills and understanding of call center environment
• Basic knowledge of MS Office Tools: Word, Excel & Outlook
• Ability to de-escalate calls and handle high profile escalations

Responsibilities:

• Attend and respond to incoming calls and emails accurately and in a consistent, professional, customer-focused manner
• Log incidents accurately and document all call information according to standard operating procedures
• Implement knowledge acquired during training to research, identify, escalate and resolve consumer queries and complaints
• Ensure adherence to rules to resolve query and ensure standard operating procedure is followed
• Keep all company information which includes customer information confidential and secured
• Ensure compliance to all company policies and procedures

What we offer:

• Great career opportunity with a leading international outsourcing company
• Opportunity of personal development in a multinational working environment
• Competitive salary with attractive set of social benefits
• Access to a variety of benefits available through a flexible package that can be customized depending on each employees’ needs
• Personal and professional development through a variety of training programs (hard/soft skills)

If this role fits with your professional expectations, we invite you to apply and we will get back to you to discuss more details about the recruitment process.

However, if you are not interested but you know other people who might be, don't hesitate to suggest them to apply.

By applying to this job advertisement, you give us your consent to process your personal details for the purpose of recruitment.