Customer Care Consultant

WE ARE SEEKING A CUSTOMER CARE CONSULTANT FOR OUR OFFICE IN TARGU MURES

If you have excellent English skills and you are interested to work in a multinational company, then we have what you need.

Your mission is:

• To manage all past booking cases in a customer orientated way and to deliver excellent customer service at all times.

Your role is:

• Acknowledge all enquires received within specified service standard requirements.
• Ensure that all requests received are investigated and a conclusion is reached within specified service standard requirements.
• Provide resolutions to cases in an effective and timely manner, maintaining a high level of service.
• Update the reservation system.
• Ensure that customers are updated with the progress made, within specified service standard requirements.
• Maintain, improve and build on relationships with existing/new partners (clients and hotel partners).

As this is an entry-level position, full training will be given to the right individual.

What we need from you:

• Excellent written and verbal communication skills in English;
• Any other Language is a bonus;
• Accuracy, research skills and attention to detail;
• Strong communication, interpersonal and client relationship management skills;
• Strong negotiating and influencing skills;
• Strong analytical skills;
• Problem solving abilities;

• Computer literate

Besides the career we offer:

• An amazing training experience from day one, where you will be trained and supported extensively to ensure your success.
• To work alongside a cool team of like-minded people who will support and encourage you.
• Discounts on hotel accommodation around world;
• Professional Development Training Sessions ;
• Company Social Events;
• Medical Health Care (Regina Maria);
• 7Card Gym membership |(discounted);
  

If you are thinking "Yes!" - We would love to hear from you.

Apply today to find out more.