Customer Care: Polish/Czech/Slovak (Work at Home)

SYKES Romania is looking for problem-solvers!

We are a multinational company with headquarters in the US, accommodating a dynamic environment with people from all over the globe (native speakers included). We teamed up with world’s most known brands to help them keep their strong reputation among customers.
Your main responsibility will be to solve the enquires of the end users of a video game platform via phone, e-mail, chat or forums.

REQUIRED SKILLS AND EXPERIENCE:

• Advanced level of Polish, Czech or Slovak Language
• Intermediate level of English
• Previous experience in Customer Service preferred
• Impeccable communication skills
• A calm, cool and level-headed attitude in every situation
• Excellent self-organizing skills
• A pro-active approach and willingness to work on own initiative
• Ability to work under pressure, in order to achieve deadlines and KPI’s
• Ability to adapt to a continuously changing environment and procedures
• Knowledge of Microsoft Office Pack (Word, Excel)

YOUR DAILY TASKS:

• Respond efficiently and effectively to all customers’ enquiries within given timescales by phone, chat, email or social media
• Develop and maintain a full technical knowledge of the client’s products and services
• Deal with all correspondence as required
• Accurately log all calls and in line with procedures
• Responsibly maintain and update all job-related administrative forms
• Be able to recognize when a problem/query should be transferred to another department or a more senior member of the staff

OUR BENEFITS PACKAGE:

• Paid professional training
• Monthly performance-based bonuses
• 15 RON/day meal tickets
• Private medical insurance
• A well-defined career path with many opportunities to grow in different directions