Customer Care Professional - RENTCafé Connect

Ideal candidate

Come be a part of our friendly and professional work environment at Yardi Romania, a US based company, a place where you can learn, be challenged, and grow.

The Customer Care Professional position offers high-income opportunities, and diverse shifts to work on. The base salary and incentive for this position without shift differential can start at  3100 RON in-hand per month for the first level of experience. Based on your shift and performance you can get up-to 5100 RON in-hand per month in your first year of experience.

Job description

Here are some testimonials from our colleagues:

Adam Balint – CSR I – “I have worked as a Call Center Representative for a lot of companies, and I can sincerely say that working at Yardi call center is the best experience so far. The work conditions are excellent, and the people here are very kind, and willing to help. Being a CSR can be challenging sometimes, but I receive great feedback every day from my colleagues and team leaders, that help with my development.”

Luminita Fechete – CSR II – “You can never get bored at Yardi. The work is challenging, the people are funny and willing to help. The leaders help with career development. You always get feedback on your work so you can improve. I have the opportunity to grow professionally and personally. I’m motivated financially. There are treats and fun activities, parties and charities. After 2 years I still enjoy my job.”

Ioana Draghici – Senior CSR – “What I love most about my job is the environment, the people I am surrounded by and the opportunity to get to talk to different people every day.”

Sorin Petrisor – Team Leader – “Yardi is the last job you'll ever need, there is no substitute and I wish I could tell the whole world to come work here as I truly believe it is the best company in Cluj.“

If you also want to experience working at Yardi, here are a few responsibilities that come with this job: submitting maintenance requests for residents, assisting prospective tenants with rental applications, and taking payments over the phone. All this while offering a superior customer service experience.

Checkout our Glassdoor page for reviews and awards:

Best Places to Work: 2018 (#42)
Top CEOs: 2019 (###53)
Rating:

Our 24/7 business operations currently offers the following shifts:

• 3:30 - 12:00 am;
• 4:30 - 1:00 am;
• 5:30 - 2:00 am;
• 6:30 - 3:00 am;
• 7:30 - 4:00 am;
• 9:30 - 5:00 am.


You will be trained on how to:

▪ Deliver a highly professional customer service experience;
▪ Maintain a high degree of professionalism, availability, dependability, and flexibility;
▪ Handle calls, email or chat-based customer inquiries and service requests in an efficient manner;
▪ Process payments and handle billing inquiries;
▪ Positively represent our clients’ properties to current and prospective residents.

We are open to candidates and value people who:

▪ Have good communication skills in both spoken and written English ;
▪ Show a willingness to develop excellent interaction skills;
▪ Are good at prioritizing tasks in a fast-paced environment;
▪ Are available to work flexible shifts, including nights and weekends.
▪ Are very driven, energetic;
▪ Are sociable, friendly and professional;
▪ Have a can-do attitude;
▪ Are fast learners;
▪ Consistently work to improve customer satisfaction;
▪ Are result-oriented;
▪ Have the ability to multi-task.

What we offer:

Friendly, professional and fun are just some of the words people use to describe the work-environment at Yardi. As a Yardi employee you are encouraged to share your ideas, overcome challenges as a team, and provide the best service. To achieve this, we have created an environment that is relaxed and positive.

We also offer a competitive benefits package including:

Highly competitive salary
Up to $ educational reimbursement plan/calendar year
Modern technology, work methods and tools
Possibility to participate in various training programs
Comprehensive private medical and life insurance plan
Commuting and parking benefits
15 RON/day meal tickets and fresh fruits, snacks and coffee in the office
Discount plans for fitness centers, restaurants and various other service providers
Game rooms
Access to company vacation condos in the
Regular themed parties

If you’re interested in finding out more about us, please go to and .

Company details

At Yardi Romania, we build products that make life easier for millions of people, helping them find their dream homes, sell or administer their properties, manage tenant relationships, and make savvy investments.

We're part of Yardi Systems, Inc., an American company founded in 1984 that has grown to become the leading provider of software solutions for the real estate industry, employing over 6000 people worldwide. Our development center in Cluj is the third largest Yardi office in the world, counting over 1000 employees.

Our success belongs to our employees, who make Yardi Romania an amazing place to work and grow.