We’re looking for client-oriented candidates who are native or near-native English speakers (C1 or C2 level) to join our Elite Customer Support team! Experience in the field is a plus.
You’ll be learning from the best while working on one of the most innovative projects to deliver excellent customer experience for our world-leading client in fashion and sports industry. Our client already became a sports phenomenon and now you can make a difference and be part of the Ascensos Team.
Who we are - The Superhero Team:
#theAteam are a talented bunch of customer engagement experts, united by our hard-working, fun-loving culture and passion for quality.
It’s the unique contributions of all our colleagues across Europe, that drives our success. And we’re dedicated to building a culture where everyone can thrive and find meaning in their work.
There’s a huge focus on career development and recognition at Ascensos. We‘re proud of our team and are always looking for new colleagues with a similar talent and enthusiasm to deliver really great customer service. If that sounds like you and you are interested in joining us, reach out and you could be one of the superheroes that make #theAteam the best!
Excellent communication skills
Experience in customer support/customer care/client oriented jobs
Client Oriented mindset
Problem solving skills
Bachelor's Degree or High School diploma
Ability to work in shifts (morning/day/night, by rotation)
Solving client's requests via e-mail/ chat/ social media in a friendly way;
Providing solutions regarding order and delivery issues for fashion brands;
Ensuring all communication is handled professionally and promptly but with a human touch;
Demonstrating strong product knowledge to ensure all customers queries are answered making them promoters of the brand;
Great team spirit but the ability to also be independent, like every superhero should;
Problem solving, investigative and multi-tasking skills with highest attention to detail;
Positive attitude & excited to discover new CX approaches;
Building a special connection with customers and providing exceptional service.
What we offer
Determined period contract until 31st of January, with possibility to become undetermined contract starting with the 1st of February
A young and friendly work environment.
An interactive learning experience.
Lots of growth possibilities (more than 80% of advancement & promotions come from internal resources).
Paid training period.
Very attractive salary package.
Flexible working hours due to working in shifts, because we value work-life balance.
Many other benefits.
About Ascensos Contact Centres: Ascensos is built on our belief that not all contact centres need be the same. We bring a fresh approach to outsourced multilingual customer service, offering multi-channel customer contact solutions across traditional, digital & social channels. We recognise talent. For us it’s all about loving what you do. Whether its clients or staff, delivering with a “personal touch” is truly important to us.
Ascensos’ headquarters are based in the UK, where we currently have three sites and opening a fourth site shortly. Our multilingual sites are located in Bucharest, Romania and Boxtel, the Netherlands.