Customer care representative

*Responsibilities (including, not limited to): *_

• Answer inbound phone calls and respond to email inquiries
• Perform outbound calls with existing customers
• Review customer account information
• Assist with product questions
• Freight claims with carriers
• Product parts fulfillment
• Assist customers with shipping or order issues
• Perform all admin tasks that support departments when needed
• Assist Supervisors/Managers as needed
• Other duties to be assigned

_*Knowledge and Skills: *_

• Strong English and German, verbal and written communication skills
• Attention to detail and accuracy a must
• Excellent email handling skills
• Strong customer service focus with the ability to empathize as well as prioritize customers' needs
• Must be able to multi-task
• Solid sales acumen
• Determination to succeed
• Personal accountability is a necessity