Customer Collaboration Specialist

• First point of contact for all Supply Chain activities regarding Order to Delivery flow
• Manage any customer event or promotional activities in conjunction with Sales, Demand & Supply Planning and other Departments
• Work with Warehouse, Transport, Invoicing and Credit Control personnel to resolve issues at the point of delivery, subsequent return of stock or pricing/credit related queries
• Create logistic data sheet for all new listings or changes regarding PepsiCo products in scope for customers in his/her portfolio
• Regular alignment of Master data with customers
• Support in implementation of project with customers (EDI, collaborative projects).
• Continuous communication to the customers for any order/portfolio changes (listing, delisting, pricing, promotions, stock availability).
• Commitment to deliver high quality customer service to both internal and external customers. Offers suggestions to optimize the process related to customer service by searching root cause for issues and eliminate repetitive issues
• Professional and timely handling of all customer enquiries, ensuring ownership and satisfactory resolution
• Effective liaison with Sales team, Demand & Supply Planning, Warehouse, Transport or Third-party suppliers
• Understand and influence the order and demand management process with objective of reducing errors causing customer dissatisfaction, refusal or return of goods
• Prepare on spot, weekly and monthly reports for service level, undelivered quantities and reasons for failures to deliver
• Understands the basics and influence the technics for demand management to ensure stock allocation for the customers in charge with considering their freshness request, lead times and other customers specifications
• Coordinates and maintains correct and in time the correct reasons for failure by collaborating with DSP, WHS, Transport and Invoicing
• Builds relationship with customers counterparts and meet regularly for different improvement opportunities and regular relationship.
• Perform analyses and of the customers KPIs or order performance and present to Sales and customer in order to articulate opportunities on both sides.

Qualifications:

• University degree;
• Min 2 years experience in Supply Chain;
• Languages: English - medium;
• Good PC skills (Microsoft Office – good level of Excel knowledge)
• Strong communication and negotiation skills
• Proactive attitude
• Stress resilience;
• Results oriented;
• Analytical thinking;
• Team