Customer IT support - relocation in Poland

Relocation in Krakow, Poland!

Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users

• Route problems to internal . support staff

• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution

• Administer and provide User Access and Exit controls

• Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's

The following will be considered as an advantage:

• Help desk, customer service, and support experience with problem solving involving hardware, software, and networks

• Phone support experience

• Windows Operating systems

• Clients: Windows8, Windows 10

• Servers: Windows, Windows 2003

• Remote desktop connectivity applications (Bomgar, TeamViewer, LiveMeeting)

• MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook

• Office 365

• Share Point

• Internet browsers (. Explorer, Chrome, Firefox)

Knowledge, skills & experience

• Very good Romanian & good English (min B2)

• Willingness to work shifts

• Education – any formal background will be considered

• Analytical and systematic problem solving skills required

• Technical helpdesk or technical call center experience

• Candidates without support experience can also apply

• Technical & customer specific training will be provided following for unexperienced candidates

The offer

• Life insurance

• Private medical health

• MultiSport Card

• Clear career path in a growing multinational organization

Permanent contract