Customer Operations with French - Part Time

 Candidatul ideal

Requirements:

• Verbal and written communication skills in French (medium/advanced level);
• Knowledge of MS Office and MS based applications;
• Hard working, performance driven, solution oriented, team centric;
• Available to work business hours in shifts between Monday to Friday;

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The role:

Main responsibilities:

As part of the team you will manage the below tasks:

Placing/Receiving orders

• Manage Purchase/Sales Orders for hardware and software products, check their conformity and place them to the agreed suppliers by email or automatically
• Oversee reception and installation of hardware and approve acceptance documents;
• Manage the billing process by registering and checking all received invoices and escalating non-conformities;
• Cancel the orders based on the daily reports or commercial requests received
• Address and resolve all commercial queries related to the orders placed

Product Code Creation

• Create new product codes on the SCC France primary enterprise system
• Update codes based on the commercial requests
• Document standards and procedures, product pricing and accurate product description

Expediting

• Progress chase all purchase and sales orders placed with the SCC France suppliers by checking the backlogs, websites or direct chase
• Ensure that accurate lead times are entered onto the SCC France primary enterprise system (Sigma) in order for SCC to update their customers on expected delivery dates
• Provide answers to the commercials demands received (by email or by phone) regarding the shipping dates of certain important orders

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About SCC:
We enable people to do business by planning, supplying, integrating and managing their IT. We make IT work through partnership, knowledge and passion: trusted to run IT infrastructure services for leading business across Europe for 40 years.

Mission

We are SCC – great things happen when we work together.
To make IT work for our customers to improve the way they do business
To deliver quality IT solutions and services that change the way businesses do business
Deliver long-term profit to invest back into the business
Nurture a winning network of partners to create enduring value to our customers.

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We are SCC – great things happen when we work together!