Customer Performance Manager

When you think about Teilor you probably think about the beauty of our diamonds. That’s true. But behind the successful story of our brand stays a passionate, creative and hardworking team. Want to join?

Join today as Customer Performance Manager to complete one of our greatest positions in the company. You will have the opportunity to work together with our Chief Digital Officer (CDO) to take the responsibility for managing and executing campaigns, analyzing performance reports, and driving campaign development projects in order to generate great traffic audience in several European markets.

Here are some of our mission road trips:

• You partner with CDO to establish and continually improve segmentation strategy & implementation for E-CRM in all countries where we are present
• Develop and manage the loyalty program, focusing on personalization, testing and driving engagement and retention for online customers
• Utilize data to understand customers' life-cycles, identify retention opportunities, and deploy strategies to improve their experience online
• Secure a continuous growth in terms of web traffic and conversions in several markets
• Partner with marketing and brand awareness team to enable constant communication to our audience

Here are some of the responsibilities :

• Use appropriate marketing channels (. email, social, push notifications, direct mail) to support loyalty marketing initiatives
• Design, implement and manage digital media campaigns
• Suggest new strategies in order to increase our brand awareness and the performance of digital campaigns
• Manage also agency peers in order to deliver campaigns and projects on time and on budget.
• Develop, use and monitor a set of relevant KPI's and correlate with business objectives for digital initiatives, in order to assess the impact and to optimize activities through on an ongoing basis;
• Stay up to date with the latest trends in terms of digital media tools

About you:

• Good knowledge and proven experience in Digital Marketing (PPC campaigns, Social Media)
• At least 3 years’ experience in a similar position
• Experience in e-Commerce or other conversion focused landscape (either client or agency side)
• Proficiency with FB Ads, Google AdWords, Google Analytics, Google Data Studio and other specific tools
• Individually Qualified in Google AdWords and/or Google Analytics represents an advantage
• Strong analytical skills
• Self-organized and interested to constantly track the achieved results
• Interested in continuous career development
• Make things happen attitude
• Digitally savy, up-skills and transmits digital knowledge and mindset

Benefits you can enjoy:

• An exciting industry, the beautiful world of diamonds;
• Working environment with a young, super team with best colleagues and a job that for sure will never become a routine;
•  We value health, you’ll have access to private medical system through Medicover and life insurance through NN insurance;
• Motivating salary according to your qualifications; Package including the Sodexo card and bonuses depending on achievements and your evolution;
• Free access to the Teilor internal library; For sure we can order you specialized books if needed;
• Laptop and mobile phone;
• We really want you to expand your knowledge, for this you can participate at training's according to the development plan and annual budget;