Customer Quality Engineer

Essential Duties and Responsabilities:

• Verifies the updating of specific quality requirements of our clients and informing the organization of all the changes;
• Ensures the implementation of clients’ specific requirements in the internal activities of the company, including but not limited to: quality objectives required by the client, specific training required by the client, specific design requirements (critical features) and process (critical, special features, capabilities, etc.);
• Coordinates actions to block deliveries to the customer when there is suspicious of non-compliance;
• Responsible for implementing immediate preventive actions for clients protection in case of quality incidents;
• Prepares reports on the certification of customer satisfaction by collecting specific information from direct communication or from customer portals and coordinates corrective actions to improve the satisfaction of the clients to whom it responds;
• Participates in the teams launching new projects;
• Participates in the implementation and approval of process and product modifications, verifies the implementation of the client's requirements and coordinates obtaining the approval of these modifications from the client;
• Coordinating customer visits and audits in the factory;

Experience/Skills/Specific Knowledge/Education:

• Technical higher education;
• Experience in quality assurance minimum 2 years;
• Minimum 1 year of experience in the auto industry;

• Knowledge of geometric and tolerant dimensions, technical drawing;

  Knowledge of nonconformities analysis, 8D, 5 why, cause-effect diagram;

• Knowledge of process capabilities, SPC / PPAP;
• Knowledge of Greenbelt, Blackbelt or Lean Expert is an advantage;
• Understanding the principles and documentation of the management system;
• Very good knowledge of English - knowing a second language of European circulation is an advantage;
• Very good knowledge of Word, Excel, Powerpoint, Outlook.