Customer Satisfaction Professional US Night Shifts

JOB REQUIREMENTS

• Providing high quality and timely responses to outbound phone calls and to customer inquiries via emails.
• Analyse, troubleshoot and resolve technical issues for music and sound system products
• Supporting the company in a complete understanding of our client’s technical issues; command thorough knowledge of our company’s products and services and departmental procedures;
• Entering data and providing information with high degree of integrity
• Problem solving to resolve customer incidents and account reconciliation issues – on the first call whenever possible

SKILLS AND EXPERIENCE

• English – proficient level
• 1+ years of experience in a customer service environment
• Excellent verbal and written communication skills, customer service skills, and positive phone manner
• Detail-oriented and have excellent follow-up skills
• Able to multi-task in a fast-paced environment
• Enjoy troubleshooting and seeking answers to difficult problems
• Very good computer skills, excellent knowledge of MS Office applications
• Responsible, well organized, extremely thorough, open, assertive, proactive, analytical and logical person
• Excellent team player as well as independent worker, cross-cultural communication skills are a plus
• Please note that this position requires you to work with US clients during US time
• Available for evening/night shift from 15:30