Customer Service Agent

We are looking for a driven, pro-active individual to join the vibrant Maersk Customer Service team. The role offers a wide range of customer-focused tasks and significant independence in managing them. As a global industry leader, we not only offer competitive and innovative logistic solutions to our clients, but also local and global development opportunities to our dedicated employees.
Join us!

We offer

We offer a unique opportunity to be part of a shipping & logistics business leading company, with global growth opportunities. You will be an essential part of the success of the company and get a high degree of ownership in managing one's agenda. You will be working in a truly dynamic environment where passion and proactiveness is acknowledged and appreciated. Attractive salary and benefits are also on offer to match the successful candidate's experience and skills.

Key responsibilities

• Taking full responsibility for customer experience by managing the end-to-end shipment a d issues resolution process in compliance with all company procedures and regulatory requirements for Import areas.
• Acting as a primary point of contact for customers be the Customer advocate internally in Maersk.
• Being fully responsible for customer satisfaction, owning, managing all customer facing activities.
• Ensuring smooth execution of the whole shipment lifecycle, by working closely with customers and internal support groups to achieve customer satisfaction goals through pro-active resolution handling and Issue resolution ownership.
• Working actively with other departments and Maersk offices in other regions whenever necessary.
• Monitoring agreed service levels, and identify root cause when targets are not met, advise management of potential service failures and / or trends.

We are looking for

• Strong customer understanding and focus.
• Focus on constant improvements with a flexible mind.
• Efficient, decisive, result orientated.
• Strong drive to give our customers a world class service.
• Very good command of written and spoken English and Romanian.
• Excellent interpersonal and communication skills.
• Understanding the needs of the business and of the customers.
• Energetic, self-motivated and dedicated.
• Willingness to be a team player.
• Able to work under pressure.
• Right to live and work in Romania.