Customer Service Agent

Sealand – A Maersk Company is a regional container logistics company  that combines passionate local teams and agile-thinking with an  unrivalled global network, powered by the larger . Moller - Maersk  family. 

By combining international vision with genuine local knowledge,  we move our customers’ cargo quickly and efficiently across the  Americas, Asia, Europe, North Africa and the Middle East. In Sealand – A  Maersk Company, we create a unique culture by empowering employees. We are trusted to make decisions and take initiatives. 

To continue to grow  Sealand – A Maersk Company, we know that it can only be done by growing  together with our customers and our employees. If you want to make a  difference and your mind is set on achieving outstanding results, we  promise you that being part of Sealand – A Maersk Company will feel like  coming home. 

Customer Service Agent

If you are a proactive, dynamic and dedicated team player skilled in delivering exceptional customer support, I think it might be something  of your interest.

We're currently running a project, looking for enthusiastic individuals to join our international team in Bucharest.

Apart from delivering outstanding Customer Support, the position will include some Sales elements - upselling services to our existing clients.

If  you are then a skilled Customer Service Representative, thinking about  taking a natural step forward into Sales, we can't wait to welcome you  on board!

Your responsibilities: 

• Taking full responsibility for customers' experience by managing the  end-to-end shipment process in compliance with all company procedures  and regulatory requirements for both Import and Export, ensuring its  smooth execution.
• Being fully responsible for customers'  satisfaction, building strong relationships with them, understanding  their business, service needs, drivers and desires with a constant focus  on driving new business opportunities.
• Delivering proactive  customers' support, tracking shipments and notifying our customers about  any deviations from the original transport plan, recommending potential  solutions or alternatives.
• Understanding KPI-oriented environment, meeting/exceeding local targets, identifying areas of improvement.

Profile

• Experience in Logistics/Shipping.
• Customer-centric mindset focused on delivering exceptional Customer Support.
• Excellent communication, problem solving and relationship building skills.
• Self-motivation and commitment, ability to work without any supervision.
• Team Spirit.
• Goal orientation.
• Commercial drive.
• Fluency in Romanian and good command of English.

If you think you have everything it takes to be successful in this position, apply now.

We offer

• A friendly working environment. 
• Being a part of a global, market-leading Group. 
• Local and global development opportunities. 
• Attractive salary and benefits matching the successful candidate's skills and experience. 
• An interesting scope of responsibilities.