Customer Service Agent

Candidatul ideal

Core Qualifications and Experience:

♦ A 1st class or 2:1 University degree

♦ Exceptional IT skills

♦ Excellent English language and typing skills

♦ Good analytical skills

♦ Good problem solving skills (analysing, developing and optimizing processes)

♦ Exceptional self-organisation and personal motivation

♦ Excellent communication skills

♦ Team worker

♦ Energetic and self-motivated within a work environment

♦ Honest and reliable

Desirable Skills & Experience

♦ Experience with Zendesk or similar ticketing and support platform

♦ Experience or interest in Crowd Funding platforms and campaigns

♦ A flair for marketing and sales [Sales Specialist Role]

♦ Exceptional confidence with speaking to and influencing people [Sales Specialist Role]

♦ You should be into "DIY" style projects and enjoy building and fixing things, and consider yourself a "Quick Learner"

♦ A background in engineering or a technical subject is preferred

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Key Responsibilities:

General:

♦ Replying to customer queries with professional, friendly, and informative responses.

♦ Working as part of a team to handle a large volume of inbound enquires, and constantly helping to improve the efficiency of this process (. by maximizing the amount of questions solved through self-help on our knowledgebase, and speeding up time to reply to tickets through use of automations and macros).

♦ Writing and updating Macros in Zendesk to enable speedy, professional and informative replies to common questions.

♦ Writing and updating Articles in our Support Centre Knowledgebase to improve the quality of our self-serve support.

♦ Be flexible to manage ad hoc tasks as and when assigned

Let’s work together in real time building your new customer service career!

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POTENTIAM

Potentiam delivers the considerable benefits of ‘Smart Resourcing’ to businesses of all types. Big business has been investing heavily in ‘outsourcing’ for over 15 years and it’s now time to make a similar but improved model easily accessible to medium-smaller sized businesses.

The huge benefits of reducing costs, improving cash flow and reinvesting the considerable savings in a growth strategy allowing us to truly outgun the competition. Without ‘Smart Resourcing’ we would have struggled to achieve any of this. We believe we can play a key role in powering your business.

Be a part of Potentiam Services. Srl, be a part of smart resourcing!