Customer Service Agent - Logistics

Purpose of the position

The customer service agent is responsible for processing customer orders and complete the associated tasks such as ordering returnable containers, advise forwarders for collection / delivery.

He/She is entitled to communicate directly with the customer, analyze customer demand, take actions to best serve the customer in time , quantity and budget.

Competencies:

• Excellent communication skills
• Possess average MS Office skills
• Fluent or advance English speaking and writing , also French or German is a plus
• Able to work under time constraints
• Motivated and driven towards personal and professional development.

Key Responsibilities:

• Receive and process customer call offs every day.
• Analyze fluctuations and respond to the customers according to the
• Plan deliveries and advise forwarders for collection
• Maintain system information up to date
• Order returnable packaging , maintain stock accuracy by operating transaction in customer portals in time
• Take measures to prevent delivery shortages.
• Checks undelivered order items ( works with relevant  reports )
• Finalize tasks according to the daily standard work sheet.
• Work with change implementation team to inform all supply chain team and minimize impact from changes such as obsolete stocks or shortages.
• Performs other tasks according to company requirements and instruction of direct or functional Manager