Customer Service Agent with SAP

Responsibilities:

• administration connected to orders (entering the order into the internal system, ordering the products in the warehouse, issuing proforma invoice, credit notes, order check, sending the invoices)
• phone and e-mail contact with customers (update on delivery of products)
• phone and e-mail contact with the marketing department and with the warehouses, with demand planners and with speditors
• solving the claims of customers
• daily statistics (controls of backorders, EDI orders and Tool Commerce)
• creates and maintains actual customers database
• cooperates on sales actions preparation

Location: Piata Unirii Area

Requirements:

• experience in similar position
• english – advanced
• working experience with SAP
• advanced MS Office knowledge