Customer service agent with Spanish

You will work for Kreditech Customer Service Center in Bucharest to provide support by phone and online to our customers from Spain.

Your Personality:

You get along with just about everyone. You are passionate about your work, like to be around people from all over the world, and you take an active interest in creative development. You want to make the world a better place. You want to achieve great things.

Life The Kreditech Group

We want to take good care of our employees - we want to make sure that working is exciting and productive. So to keep the team happy, the Kreditech Customer Service Center offers a centrally located headquarter office in Bucharest. Inside, you'll find a team of bright, highly motivated individuals to work with, a fast moving environment with rapid growth where the sky is the limit, and the chance to create a real impact in the shaping of the company. All in all, you're in good hands!

The Kreditech Group is a place of innovation, speed, high growth, high performance, and high reward. We break established tradition, we write our own rules, and we bring in the best people to build up the team. If you want to be a part of this, here is your chance.

Your Tasks:

Your mission is to retain customers by providing excellent and personalised customer service. You’ll solve their issues and clarify their doubts in an effective, complete and polite way so that they will not feel the need to contact our customer service again for the same issue or doubt.

Attend Inbound calls: greet customers politely, listen to them carefully, check customer application in the internal software, analyse their issues, and give them a clear and effective solution;

Check missing calls with Zendesk and reach out to customers who were not able to get through;

Conduct follow-up phone calls to customers who have unsolved questions or issues;

Answer incoming emails: read the customers’ messages carefully, check their application in the internal; software, and provide them with a complete, clear response;

Report any unusual events or bugs in the web page/system to your manager;

Maintain a high level of knowledge about the product and procedures with which the customers are involved through ongoing training and research;

Maintain contact with the Payments department for operational procedures.


Your Profile:

You have basic experience in a call center, or none, we like helping our employees to grow;

You have a high degree of customer orientation and communication skills, able to keep up pleasant communication with the customer at all times with a good sense of humour;

You are empathetic and can solve problems flexibly;

You have an affinity for numbers and a good attention to detail;

You are self-motivated and get along well with your team;

You speak and write fluently and clearly in Spanish, and English would be a plus.

Benefits:

- Attractive salary

- An interesting benefits package

- Multicultural Environment

- Performance Bonuses

- 24 working days vacation/year

- Cool atmosphere

Va informam ca prin aplicatia dumneavoastra transmisa pentru aceasta pozitie, indiferent de canalul de transmitere ales, va exprimati consimtamantul pentru prelucrarea datelor cu caracter personal prezente in CV-ul dumneavoastra si/sau transmise si prin alte forme de comunicare. De asemenea, va aducem la cunostinta ca in conformitate cu Legearivind prelucrarea datelor cu caracter personal, aveti dreptul de informare, dreptul de a accesa/de a actualiza datele cu caracter personal, dreptul de a va opune in orice moment la prelucrarea datelor cu caracter personal si de a solicita stergerea informatiilor dumneavoastra din bazele noastre de date.