Customer service & logistic coordinator

Requirements:

• University degree
• Relevant experience: min 3 years
• People management experience
• External providers experience

Responsabilities: 

• Coordinates the Customer Service team (order entry, stock allocation, invoicing).
• Coordinates the relationship with all customers for entire order to cash process (order, delivery confirmation/issues, returns/refusals, credit note, invoices, delays/claims, payments, overdues) and solves all issues that are not allowing us to ensure the right service to customers or reach our objectives.
• Reviews and provides logistic or descriptive information of products
• Coordinates master data requests from customer and Sales
• Proactively informs the customer about out of stock situations affecting their orders
• Partners Sales team in the customer connect engagements.
• Actively ensures that all customer service processes are in place.
• Communicates regularely to customers regarding KPIs, common activities, NPD, reviews etc.
• Coordinates distribution / delivery process with external providers & internal, for all customers.
• Coordinates directly all internal deliveries, as well as exceptional deliveries.
• Monitors distribution volume and posible groupage options.
• Actively looks for optimization of routes and distribution costs with external providers.
• Resolves all issues related to loading / unloading between transport providers and clients.
• Establishes all working procedures related to transportation.