Customer Service & Logistics Coordinator

Responsibilities:

• Coordinates the Customer Service team (order entry, stock allocation, invoicing), as well as distribution team

• Coordinates the relationship with all customers for entire order to cash process (order, delivery confirmation/issues, returns/refusals, credit note, invoices, delays/claims, payments, overdues) and solves all issues that are not allowing us to ensure the right service to customers or reach our objectives.

• Reviews and provides logistic or descriptive information of products

• Coordinates master data requests from customer and Sales

• Proactively informs the customer about out of stock situations affecting their orders

• Partners Sales team in the customer connect engagements

• Actively ensures that all customer service processes are in place

• Communicates regularly to customers regarding KPIs, common activities, NPD, reviews etc.

• Coordinates distribution / delivery process with external providers & internal, for all customers

• Coordinates directly all internal deliveries, as well as exceptional deliveries

• Monitors distribution volume and possible groupage options.

• Actively looks for optimization of routes and distribution costs with external providers

• Resolves all issues related to loading / unloading between transport providers and clients

• Establishes all working procedures related to transportation

Requirements:

• University degree

• Relevant experience: min 3 years

• People management experience

• External providers experience