Customer Service Coordinator

Responsibilities:

• Monitor, control and manage business operations to meet customer expectations and company goals
• Handling on daily basis order to cash process
• Cooperation with relevant DC`s on flow of DNs & shipments
• Cooperation with Marketing on promotions, update of offer, pricing
• Cooperation with CFL on UFR, changes of RDD
• Cooperation with AR, Finance
• Cooperation with Sales on flow of orders
• Handling of customer claims based on DOA
• Close cooperation with vendors to make purchases & reconcile invoices (if applicable – FOB).
• Assisting clients with questions regarding product availability
• Follow standard operating procedures for efficient business operations
• Securing fulfillment of the Team tasks adjusting everyday headcounts to workload
• Setting up daily priorities
• Control and handling the UAT tests
• Coordinate and manage project tasks within the Team
• Maintaining clear and accurate operations documents/procedures for reference purposes
• Addressing to Leaders productivity and systems constrains by offering suitable solutions
• Responding to CS Leaders tasks, projects, Corporate Social Responsibility ideas, Team, Company challenges.
• Eager to develop leadership skills. To be focused on potential talent development and succession planning within a team to secure CS organization effectiveness and growth
• People management responsibilities (recruitment, onboarding, performance management, employee development, attendance management, EHS of the Team)
• Build and maintain strong customer relationship through regular Team meetings and communications, motivation, engagement, Team spirit
• Regular meetings with CS Leaders on status of all above mentioned

Requirements:

• Experience in similar position
• English – advanced
• Working experience with SAP
• Advanced MS Office knowledge