Customer service_ German language

Key responsibilities:

• Taking  the  orders: check customer demands and analyze the orders;
• Registers customer orders in our system (SAP)  and confirm to the customers  the best delivery date and give them a clear and effective solution.
• Informs the customers about all of changes in delivery schedules.
• Assures and coordinates the internal transport and export for all customer orders;
• Making commercial invoices and all documents necessary for them according to our legal requirements;
• Maintains SAP data on: customer orders, system parameters, commercial conditions, forms, sales prices, etc.
• Updated the long-term sales plan according to the data provided by the sales representatives.
• Making daily/monthly necessary  reports;
• Manage customer relationships with a complete, timely and  clear communications.

Reporting Relationships:

The Customer service will report to the Supply Chain Manager.

Desired skills & Experience:

• University degree in a technical or economics area;
• Any type of certification in customer service  would be an advantage;
• Minimum 3 years’ experience;
• Knowledge of customs legislation;
• We are very interested in proactive attitude, strong customer orientation, attention to details, independent, structured and analytical attitude;
• Good communicative skills and capacity to teamwork;
• Ability to quickly adapt to changing environment, team-player mindset;
• Decision-making & problem-solving skills';
• Computer skills : (MS Office),  SAP program;
• Excellent German and English knowledge language (writing and speaking).

We offer:

• Compensation: competitive salary package;
• We have flexible benefits for you: private health insurance, monthly meal tickets;
• Have extra vacation days based on your work experience.