Customer Service – German Speaker

Main goal of the job:

• Keeping permanent contact with the customer
• Responsible for customer satisfaction (On Time Delivery)

Tasks:

•  Responsible for checking orders launched by the customer and creating orders and order confirmations in SAP
• Keeping permanent contact with the customer to ensure in-time delivery any time
• Monitoring of shipments with control of customer satisfaction from logistics side
• Performance of billing delivery and to keep the price data base up-to-date
• Caring of returned materials from customers, for instance in case of claims
• Support of shipments to abroad worldwide to cooperate with customs agency
• Management of sales master data in SAP
•  Distribution to customers of Long time supplier declaration
• Managing of customer consignment location
•  Customer visits if need it

Requirements:

• Minimum high school degree from commercial or technical background
• Work experience of minimum 2-3 years in the field of logistics, production planning, project management or any similar job
• Excellent communication skills with sense of how to speak with a customer
• Good language skills in written and spoken German  and English 
• Skill to organize and to close cooperate with internal department

• SAP experience