Customer Service Ocean Freight

Profile

• Experience on a similar position – minimum 1 year;
• University degree;
• Passionate about the Transport field;
• Proficiency in English (spoken & written);
• Good knowledge of Office (Microsoft Excel, Word, Outlook, PowerPoint) and Internet.
• Good communication skills, flexibility, openness to suggestions, positive thinking, team spirit.

Job description

Responsibilities

• Feasibility check inquiry / calculation & quotation / follow up quotation (farming customers) / order confirmation;
• Receive customer booking and relay information to OPS;
• New business implementation (SOP/Credit Application/Routing Order .);
• Ensure smooth transition of won customers (hunting) after defined period fromdedicated sales (purpose: retention, potential growth);
• Plan and execute sales performance of own farming customers (visits/calls);
• Escalation of existing customers churn;
• Cross-selling & business extension (Simple Sales Lead to FS, other products/branch);
• CRM: Ensure update of client information according to SEE minimum-standards for CS Users (potential, opportunity, activity, contact information); Execute sales pipeline for defined farming customers;
• Execute team targets (Team CS Air/Team CS Ocean);
• Review own customer portfolio and prepares for sales meeting, shop floor managementmeetings . on periodically base.

Benefits

• Bonus scheme according with company policies;
• Dedicated events and activities for employees;
• Access to DB Schenker specialized trainings and courses;
• Perspectives of professional growth by joining a multinational company;
• Challenging working environment;
• Bookster subscription;
• Discount package at DB Schenker suppliers.