Customer Service Rep with Romanian language

Job title: Customer Service Rep with Romanian language

Alternative job title:

Job location: Bucharest, RO

Experience requirements: Mid-career

Workfield requirements: Medicine, Dentistry, Pharmacy

Contract type: Permanent full-time

Sector: Medical, Health & Social Care

Locations: Romania - Bucuresti-Ilfov

Description

A Day in the Life
We offer you a role were you:
-    Represent company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders, takes orders or registrations, and when necessary may connect customers to appropriate support or field staff.
-    Individual contributors who provide organizational related support or service (administrative or clerical) for other members within the organization
-    Daily communication via phone and emails

• External communication with customers
• External communication with vendors
• Internal communication with Service Engineers, Central repair teams and Sales teams

-Demonstrate a deep customer intimacy
-Work on assignments that are complex in nature
-May manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders
-System administration of service events in SAP and Salesforce or other ERP system
-Daily follow up of open service orders and queries
-Preparation of price quotations & follow-up
-May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments
-May manage inventories, forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels
-Invoicing
-Dispute management - Credits
-Ordering spare parts and logistics services
-Be an ambassador for the Service and Repair team with customers and a trusted partner of our sales teams
-Be 100 % compliant with Quality procedures and training
-Review performance metrics for your territory and develop action plans to achieve goals
-Deliver Customer Net Promoter Score (NPS) targets to measure engagement and loyalty for your direct customers
-Complete 100 % of closed loop process for Service & Repair
-Apart of above responsibilities other duties may be assigned

Offer

Careers That Change Lives
As a Service & Repair Customer Service Representative you will be the primary customer contact for the Service & Repair team across the entire Medtronic product ranges for customers in Central and Eastern Europe countries.
This position is for an initial 2 Years contract.

Your Answer
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Required profile

Qualifications

Must Have:
-    Excellent communication, customer service and interpersonal skills
-    Degree in related field
-    Strong organizational and coordination skills
-    Native Romanian
-    Fluent English
-    Good command of MS Office programs
-    Aptitude for paperwork
-    Good follow-up skills
-    Self-motivated and independent
-    Reliable, quality coincident even under stress
-    Contributes to process improvements
Nice to Have:
-    Other languages a big advantage – Hungarian, Slovak or Czech
-    Experience in SAP system

Company introduction

About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of  what technology, therapies and services can do to help alleviate pain, restore health and extend life.
We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team.
Whatever your specialty or ambitions, you can make a difference at Medtronic - both in the lives of others and your career. Join us in our commitment to take healthcare Further, Together.