CUSTOMER SERVICE REPRESENTATIVE

Responsabilities

• Create, centralize, manage and develop the database with actual and potential clients;

• Distribution of leads;

• Maintains contact with clients in order to provide the necessary information;

• Records and resolves customer complaints. Find alternative solutions for resolving customer complaints.

• Schedule clients to sign the sale of apartments;

• Analyzes Sales and Marketing data;

• Analyze monthly sales and revenues and variations in marketing versus budget expenses;

• Analyzing sales and marketing performance from a financial point of view;

• Provides support to the Sales Director in preparing reports;

• Prepares monthly sales reports on apartments for each agent;

• Prepares a monthly report on the prices of competition products;

• Elaborates product promotion sheets (together with the Sales Director and Marketiung Dept.);

• Presentation of data in diagrams, graphs, tables.

Requirements

- information management capacity, database design;

- excel - advanced level;

- business intelligence, data extraction or statistics;

- capacity developed for analysis and synthesis;

- person with initiative, proactive, open minded, self-taught;

- higher education and experience of at least three years in a similar position;

- very good knowledge of the MS Office package;

- English language skills - advanced level.