Customer Service Representative - ENGLISH - BRASOV

CUSTOMER SERVICE REPRESENTATIVE- ENGLISH- BRASOV

RESPONSIBILITIES:

• The ability to gather data and add data from both the customer and the company

• Friendly attitude and proactively involved in assuring the happiness of the customers

• To respect the company`s rules and regulations regarding the handling of data

• Price Reviews: Once a ride is completed a driver has the option to accept the final rate shown in the app or send to price review if he/she believes there is an issue (too high/too low). We review these requests We confirm either they are correct, email the driver for additional info, or in some cases call the driver

• Helping customers or drivers via phone: Assisting them with solutions, counseling and information about the company’s policy and services provided

REQUIREMENTS:

• Language: English language- B2 level

• Friendly attitude and proactively involved in assuring the happiness of the customers. Fast thinker and ability to resolve situations as they come on the spot with focus on attention to details

• Team player: Being comfortable collaborating with the team. Being proactive is a big plus (people skills is also a nice touch)

• IT skills: Knowledge of IT programs as well as fast fingers for typing

• Previous experiences in customer support is a big plus

OUR OFFER:

• Attractive rewards and additional performance based bonuses

• Annual fixed bonuses

• Full private medical insurance & discounted prices for the dependents of the employee

• Child birth support

• Online library access for passionate book readers

• Health & Nutrition: Health and wellness services at the office

• Various discounts for gym classes & other recreational activities

• Multicultural and enthusiastic work environment

• Access to the company’s cultural events including well-known festivals in Romania