Customer Service Representative - English - Sibiu

REQUIREMENTS:

• Language: English language B2 – C1 level
• Counselor: Friendly attitude and proactively involved in assuring thе happiness of thе customers. Fast thinker and ability to resolve situations as they come on thе spot with focus on attention to details
• Team player: Being comfortable collaborating with thе team. Being proactive is a big plus (people skills is also a nice touch)
• IT skills: Knowledge of IT programs as well as fast fingers for typing
• Veteran: Previous experiences in customer support is a big plus
• Timeframe: Availability to work in shifts and in weekends.

RESPONSIBILITIES:

• Statisticiаn: The ability to gаthеr dаtа and аdd dаtа from both the customеr аnd the compаny
• Counselor: Friendly attitude and proаctivеly involved in assuring the happinеss of thе customеrs
• Lаw-аbiding citizen: To respect the company`s rules and regulations regarding the handling of data
• Price Reviews: once a ride is completed, a driver has the option to accept the final rate shown in the app or send to price review if he/she believes there is an issue (too high/too low). We review these requests. We confirm either they are correct, email the driver for additional info, or in some cases call the driver.
• Inbound: Receiving calls from drivers or clients in order to provide a quality service. Asking follow-up data, setting up new requests

Our offer:

• Attractive rewards and additional performance based bonuses
• Annual fixed bonuses
• Full private medical insurance & discounted prices for the dependents of the employee
• Child birth support
• Online library access for passionate book readers
• Health & Nutrition: Health and wellness services the office
• Various discounts for gym classes & other recreational activities
• Free development training, for both personal and professional purpose, via our E-Learning platform
• Multicultural and enthusiastic work environment
• Access to the company’s cultural events including well-known festivals in Romania
• Lunch vouchers