Customer Service Representative – French &English

If you share our enthusiasm for the challenging field of education and you would like to help us develop into a globally recognized market leader for innovative software solutions in higher education, we are looking to fill the following position in our Bucharest  office with immediate start as Customer Service Representative with French and English Language skills.

QS Unisolution is a young, international company with offices in Stuttgart and London. We provide innovative IT solutions in the field of higher education, which are already being used by over 300 institutions worldwide. We support providers of education in optimizing their organization and work processes. We similarly help to strengthen market position through online education portals, marketing tools, highly advanced CRM products and procedures for the electronic transfer of data.  

Key duties and Responsibilities

• Deliver professional 1st Level Support to our International Clients
• Act as first line contact for clients, particularly for telephone requests
• Provide prompt solutions to client requests via telephone, email and remote sessions
• Maintain continuous communication with our clients and keep records of customer interactions in our ticketing system
• Diagnose problems, provide suitable workarounds to the customer and work closely with our 2nd Level and development teams
• Constantly contribute to our FAQ and Help center based on most frequent questions and issues
• Deliver Online Training and Webinars
• Adhere to internal processes and procedures

Experience and Background

• Fluency in French and English (mandatory advanced level for both languages )
• Good knowledge of MS-Office programs
• You have a Bachelor degree, preferably in Languages, Communication or Computer linguistics
• Ability to handle multiple tasks while maintaining a high level of quality and accuracy
• You are customer oriented person and enjoy working in an international team
• You have high interpersonal skills, adaptability and stress tolerance

Further beneficial

• Previous experience in the customer service field

• Previous experience in working with CRM tools such as Salesforce, Right Now, BMC Remedy, MS Dynamics or Zendesk
• Previous experience in working with file types/databases (CSS, XML, TXT, HTML etc.)
• Advanced level in any additional European language (ideally French or Spanish)

What we offer

• A challenging and fascinating product in the international market of education
• An international team with a flat hierarchy and creative atmosphere
• An opportunity to drive team and product to the next level of growth and success