Customer Service Representative - French Speaker

To maintain our strong brand presence and market leadership, we seek customer focus driven professionals with business acumen, world-class hard-skills and a passion for building exceptional service experience at scale. Our goal is to deliver an unsurpassed Customer Experience to our global user community.

We believe that empowered, self-motivated teams can accomplish huge things.

Position Overview

For this position, successful candidates are responsible for supporting a range of software enabled technologies for the company’s global market via inbound calls and e-mails support. This will involve troubleshooting queries relating to IT and responding to customers in a timely and efficient manner. Maintaining customer service to the highest possible standards, ensuring excellent communication with customers and staff is the highest priority.


Tasks:

• Provide 1st level trouble-shooting, during day shift
• Provide pre-sales information about our products
• Support customers in the optimal usage of our products
• Communicate via phone & e-mail

Knowledge, Skills, and Abilities:

• 1-2 years call center/customer service work experience
• Technical (IT) Education is a plus
• Zendesk is a plus

Procedure Knowledge:

• Help desk procedures
• Excellent aptitude for technical troubleshooting and problem solving

System Knowledge:

• Microsoft office applications
• Good knowledge of OSX
• Knowledge of computer software and hardware

Skill Set:

• Enthusiasm for passing on technical knowledge and experience
• Excellent product and general technical knowledge
• Ability to work unsupervised
• Good communication skills (oral/written) in French and English. Italian is a plus.
• Keyboard skills: accurate and relatively swift typing
• Ability to extract pertinent information from that given by customers and to succinctly and accurately describe the issue or complaint.
• Basic complaint and conflict resolution skills.