Customer Service Representative German &English

Key duties and Responsibilities

- Deliver professional 1st Level Support to our International Clients

- Act as first line contact for clients, particularly for telephone requests

- Provide prompt solutions to client requests via telephone, email and remote sessions

- Maintain continuous communication with our clients and keep records of customer interactions in our ticketing system

- Diagnose problems, provide suitable workarounds to the customer and work closely with our 2nd Level and development teams

- Constantly contribute to our FAQ and Help center based on most frequent questions and issues

- Deliver Online Training and Webinars

- Adhere to internal processes and procedures

Experience and Background

- Fluency in  German &English or French & English 

- Good knowledge of MS-Office programs

- You have a Bachelor degree, preferably in Languages, Communication or Computer linguistics

- Ability to handle multiple tasks while maintaining a high level of quality and accuracy

- You are customer oriented person and enjoy working in an international team

- You have high interpersonal skills, adaptability and stress tolerance

Further beneficial

- Previous experience in the customer service field

- Previous experience in working with CRM tools such as Salesforce, Right Now, BMC Remedy, MS Dynamics or Zendesk

- Previous experience in working with file types/databases (CSS, XML, TXT, HTML etc.)

- Advanced level in any additional European language (ideally French or Spanish)

What we offer

- A challenging and fascinating product in the international market of education

- An international team with a flat hierarchy and creative atmosphere

- An opportunity to drive team and product to the next level of growth and success

- Young enviroment

-Private medical Insurance Regina Maria 

-Meal Tickets

-Fresh fruits, sweets and delightful coffee at the office :)

-Work from Home policy