Customer Service Representative

Requirements:

• 2 - 3 years work experiece
• English language is mandatory together with very good communication skills in spoken and written format
• Organized and self motivated person
• Customer oriented mental attitude , with initiative and proactively Critical thinking and analytical abilities with attention to details Adaptability and capacity to easily find solutions , with initiative
• Ability to work independently with slight direct supervision and as a part of a team Ability to understand basic technical aspects related to company industry
• Fast reaction- working under time pressure and with deadlines
• Very good computer skills (MS Office, Excel, Word, Power Point , Outlook)

Advantages:

• Technical background German language
• Experience in a similar position

Responsibilities:

• Identifying customer requirements and managing them in due time, as per company procedures
• Providing assistance to sales personnel and representing the interface between the company and customers;
• Preparing price offers / order confirmations/ invoices / specific reports about customers’ activity
• Permanent collaboration with other departments for offering information/ solutions/ counseling to customers regarding their requirements
• Internal follow up on open items such as orders/logistics/pricing issues/quality