Customer Service Representative STL Call Center

The Customer Service Representative is responsible for providing outstanding customer service for all STL customers. This position fields incoming phone calls and live chats from customers to address a variety of needs and follows up on voicemails and emails sent by customers and make outbound Collections calls.

Essential Duties and Responsibilities:

- Responsible for fielding incoming phone calls from customers and assisting on a variety of topics such as sending contracts, explaining contract terms, and setting up payments
- Responsible for responding to customer emails and voice mails within 24 hours
- Responsible for contacting customers regarding returned payments and making arrangements for payment
- Meets expectations regarding productivity as defined by the company and determined by assignment to phone, and/or email
- Ensure compliance with all company and departmental policies, procedures and guidelines
- Work with Customer Service team members to effectively meet daily goals, deadlines and minimum requirements
- Maintain a clean and organized work station
- Flexibility to work extended hours with minimal notice during heavy workload periods
- May be required to perform other tasks as requested, assigned, or directed


Education and Experience:


- High School Diploma or equivalent required.
- Prefer a minimum of 1 year experience working in customer service in a call center environment


Knowledge, Skills, and Abilities:

- Must have excellent and professional verbal communication skills; required to speak with proper grammar, excellent enunciation, and a friendly tone of voice
- Must have effective and professional written communication skills (writing sample will be required)
- Operates with a Customer Service mindset; identifies customer needs, adjusts approach based on customer needs, has a helpful and courteous attitude
- Handles all customer calls with a positive attitude; demonstrates initiative and creativity in identifying customer and business needs
- Able to work in a fast paced and changing work environment
- Ability to manage multiple tasks, effectively manages time, and prioritizes work responsibilities appropriately while maintaining attention to detail
- Ability to calculate basic math (addition, subtraction, multiplication, division)
- Proficient in typing
- Proficient in Microsoft Office Applications (Word, Outlook, Excel) and Internet Explorer

This job is located in Targoviste and requires working US hours - 15:30 to 24:00 1hr lunch break included).