Customer Service Representative STL Call Center

The Customer Service Representative is responsible for providing outstanding customer service for all STL customers. This position fields incoming phone calls and live chats from customers to address a variety of needs and follows up on voicemails and emails sent by customers .

Essential Duties and Responsibilities:

- Meets expectations regarding productivity as defined by the company and determined by assignment to phone, and/or email

- Ensure compliance with all company and departmental policies, procedures and guidelines

- Work with Customer Service team members to effectively meet daily goals, deadlines and minimum requirements

- Maintain a clean and organized work station - Flexibility to work extended hours with minimal notice during heavy workload periods

- May be required to perform other tasks as requested, assigned, or directed - We are interested on the people with good abilities to work on night time.

Education and Experience:

- High School Diploma or equivalent required.

- Prefer a minimum of 1 year experience working in customer service in a call center environment Knowledge,

Skills, and Abilities:

- Must have excellent and professional verbal communication skills; required to speak with proper grammar, excellent enunciation, and a friendly tone of voice

- Must have effective and professional written communication skills (writing sample will be required)

- Operates with a Customer Service mindset; identifies customer needs, adjusts approach based on customer needs, has a helpful and courteous attitude

- Handles all customer calls with a positive attitude; demonstrates initiative and creativity in identifying customer and business needs

- Able to work in a fast paced and changing work environment

- Ability to manage multiple tasks, effectively manages time, and prioritizes work responsibilities appropriately while maintaining attention to detail

- Ability to calculate basic math (addition, subtraction, multiplication, division)

- Proficient in typing - Proficient in Microsoft Office Applications (Word, Outlook, Excel) and Internet Explorer

This job is located in Targoviste and requires working US hours -  24:00 to 08:00, also shifts on the weekend.