Customer Service Representative w/Romanian

 Currently, we are looking for a person for the position of:

Customer Service Representative with Romanian – Contact Center

Location: Kraków

Key Activities

• Managing customers’ business needs over the phone
• Processing customers’ requests and updating data in the computer systems
• Receiving and responding to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions (by using our knowledge management resources)
• Helping with the implementation of our Sales and Marketing Plan
• Generating innovative ideas and solutions that will improve customers satisfaction
• Contributing to projects in various departments outside of regular responsibilities
• Assisting other team members to leverage and develop their capabilities

Profile we look for

• Enthusiastic, communicative people that are willing to support our customers
• With excellent knowledge of Romanian and English
• Knowledge of additional European language would be a huge plus
• Not afraid of facing new challenges or opportunities
• With an enthusiastic approach to teamwork and focus on internal and external customers
• Knowledge of MS Office applications, especially Excel and PowerPoint is needed
• First working experience would be an asset for us

What we offer

• Attractive office location near Krakow City Center (Pawia Street)
• company events (family picnics, Christmas parties, Carnival balls, Away Days, International and Product days)
• International team environment
• Benefits: Private medical care, MyBenefit, Life insurance
• Fresh fruits every Monday
• Employee training (induction training, “Amway University” portfolio, language training, professional certification)
• Product discount
• Relocation package for candidates outside Poland